Datamu, kendalimuYour data, your call

Penghapusan DataData Deletion

Terakhir diperbarui: 5 September 2026Last updated: 5 September 2026

Kamu boleh meminta Rancabango Hotel & Resort menghapus seluruh data pribadi yang kami simpan tentangmu, kapan saja, tanpa perlu alasan.You can ask Rancabango Hotel & Resort to delete all the personal data we hold about you, at any time, without giving a reason.

Cara mengajukanHow to request it

  1. Kirim email keEmail us at [email protected] dengan subjek “Permintaan Penghapusan Data”.with the subject “Data Deletion Request”.
  2. Atau kirim pesan WhatsApp keOr send a WhatsApp message to +62 811-2237-711 dengan kalimat “Saya minta data saya dihapus”.saying “Please delete my data”.
  3. Sebutkan nama dan nomor WhatsApp atau email yang kamu pakai saat menghubungi kami, supaya kami bisa menemukan datanya.Include the name and the WhatsApp number or email you used to contact us, so we can locate your records.

Permintaan diproses maksimal 30 hari kerja. Kami balas ke alamat yang sama begitu selesai.Requests are processed within 30 working days. We reply to the same address once it is done.

Apa saja yang dihapusWhat gets deleted

  • Seluruh riwayat percakapan WhatsApp dan Instagram beserta nama profil dan nomor pengirim.Your full WhatsApp and Instagram conversation history, including profile name and sender number.
  • Nomor kontak kamu dari daftar penerima promo kami.Your contact details from our promotional recipient list.
  • Data reservasi, kecuali yang wajib kami simpan untuk pembukuan dan pajak.Reservation records, except those we are legally required to keep for accounting and tax.

Yang berada di luar kendali kamiWhat we cannot delete for you

Salinan chat yang tersimpan di HP-mu sendiri hanya bisa kamu hapus dari aplikasi WhatsApp atau Instagram. Begitu juga data yang dipegang Meta, Google, dan online travel agent seperti Traveloka, Tiket.com, Booking.com, atau Agoda — hapusnya lewat pengaturan akun di masing-masing layanan.Chat copies stored on your own phone can only be removed from your WhatsApp or Instagram app. The same goes for data held by Meta, Google, and online travel agents such as Traveloka, Tiket.com, Booking.com, or Agoda — delete those through each service's own account settings.

Berhenti terima promo sajaOnly want to stop promotions

Kalau kamu cuma ingin berhenti dikirimi promo tapi datamu tetap tersimpan untuk keperluan reservasi, balas “STOP” di WhatsApp kami. Kami tandai dan tidak mengirim promo lagi.If you only want to stop receiving promotions while keeping your reservation records, reply “STOP” on our WhatsApp. We will flag your number and send nothing further.

Konteks lengkapnya ada diFull context is in our Kebijakan PrivasiPrivacy Policy.